Managing underperformance

Any efforts to address performance concerns must be rooted in partnership and seek first to understand before being understood.

Key Takeaways

• Leaders cannot ignore underperformance in their teams and organisation

• Leaders must however seek to understand the roots of underperformance before any action

• Leaders must also recognise the difference between underperformance and misconduct

• There is also a difference between can’t perform, can’t perform at the moment and won’t perform.

• Strong relationships are the basis of effective performance management

Ignition Sheet

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Insight Video

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